In the Consultation and Collaboration Roles framework, which role provides conflict resolution framework?

• A. Mediator
• B. Advisor
• C. Facilitator
• D. Advocate

Answer: (A)

The key idea is that conflict resolution is built through the mediator role. The mediator establishes a safe, structured process for discussion: setting ground rules, ensuring both parties are heard, clarifying the issues and underlying interests, and guiding the negotiation toward options and a mutually acceptable agreement. The mediator stays neutral and does not advocate for one side. This is what creates the framework for resolving disputes.

In contrast, an advisor shares expertise to inform decisions; a facilitator focuses on guiding group dynamics and process rather than resolving a specific dispute between two sides; and an advocate represents a client’s interests and argues for a particular outcome. In school settings, a mediator uses this neutral framework to help students, families, or staff work toward constructive solutions that meet the core needs of everyone involved.